Diamond B Technology Solutions, LLC
Privacy Policy

Effective: August 29, 2023

Diamond B Technology Solutions, LLC (“DBTS”, “we”, and “us”) develops and provides software and technology solutions, such as, but not limited to, software having the ProCertX, LR-x and Track2Frac trademarks, that are offered and/or supported on certain websites (“Site”) where this privacy policy (“Privacy Policy”) appears. This Privacy Policy applies to the processing of personal information collected from a Site where this Privacy Policy appears.

By using the Site, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

The following key terms shall be used in this Privacy Policy:

  • Aggregated Data: Data that is consolidated and presented in a summarized manner.
  • Anonymous Information: Information that has undergone anonymization sufficient to no longer be used to identify an individual.
  • Data Controller: The natural person or legal entity which, alone or jointly with others, determines the purpose for which data is used and the means of the processing of Personal Data.
  • De-identified Data: Data where certain identifiers are removed to prevent a person’s identity from being directly connected with the information. For example, masking personal identifiers).
  • Personal Data: Any information relating to or regarding an identified or identifiable natural person or information that can be used to identify you (or your household), either alone or in combination with other information available to us. For example, your name, address, email address, phone number, time and location data, and payment records.
  • Special Categories of Data: Categories of Personal Data that require a heightened level of protection under data protection legislation in some jurisdictions because it reveals or concerns sensitive information, such as health matters, race, or ethnic origin.
  • Supervisory Authority: Supervisory Authority (or its equivalent under any data protection legislation) is the independent public authority with whom consumers may lodge a complaint.

How We Use Your Information

When you visit a Site, we will use your Personal Data in the following manner:

In Connection with Your Use of a Site

When you visit a Site, we must process your data to provide you with the service you have requested or purchased and to comply with our transactional obligations, including processing necessary to:

  • process your order and payment, verify eligibility status, or send you transactional notifications;
  • provide you with a personalized experience;
  • provide notice of your purchase of a service right to the provider of that service; and
  • provide you with an effective experience and support.

Marketing and Related Communications

When you provide Personal Data, we may offer you to opt in for us to contact you with sales, marketing, or related communications from us in the form of direct mail, email or telephone containing information related to our products and services. At any time, you may opt out of receiving these communications by following the instructions provided in the communication.

Our Use of Anonymous Information

We may use the Anonymous Information to:

  • perform fraud prevention activities;
  • perform payment processing;
  • improve the Site, the customer experience, our advertising systems, and our products and services;
  • deliver targeted advertisements on a Site;
  • provide reporting to our current and prospective clients and service providers; and
  • conduct other historical or statistical research and analysis.

We may also use De-identified Data for the same purposes as described above.

Other Ways We Use Your Personal Data

We may also use your Personal Data:

  • to comply with applicable laws;
  • as identified in any supplemental privacy notice posted on a Site;
  • to contact you if you have requested communication from us; and
  • for human resources such as to collect your email address if you are applying for a position online.

Joint Use

DBTS may use and jointly share Personal Data with our parent company, Diamond B Companies, Inc.
The scope of the joint use is explained below.

  • Payment and accounting data needed to support our sales, marketing, and financial operations; and
  • Human Resource data, such as employee data or prospective employee data.

How We Share Your Information

We will take reasonable steps to ensure any person or entity receiving Personal Data as described within this Privacy Policy is obligated to keep it secure. Our obligations do not apply to information shared with any government entity mandated under law or a lawful order to obtain such information.

External Processing

We use other companies, including our corporate affiliates, service providers, and other processors, to provide certain services to us, based on our instruction, and in compliance with appropriate confidentiality and security measures. These service providers provide services globally, including:

  • providing payment or fraud protection services;
  • hosting or maintaining a Site;
  • performing security checks;
  • providing optimization services;
  • serving advertisements to a Site or third party websites;
  • sending mail or email;
  • providing employment and human resources related services; and/or
  • providing customer service.

We will not share your Personal Data with our service providers unless required for the purposes of our legitimate interests or fulfilling our obligations to you.

With Our Suppliers

We will provide certain Personal Data, Anonymous Information or De-identified Data to our Suppliers to fulfil our obligations to you and as otherwise described in the “How We Use Your Information” section, including:

  • reporting;
  • fulfilling your order;
  • allowing a Supplier to record your purchase;
  • to enable your access to products or services provided by our Supplier or its suppliers;
  • warranty, technical support, or after-sales service;
  • customer service;
  • allowing our Supplier or its service provider to provide services in connection with a Site (such as customer support or single sign-on functionality);
  • for other similar purposes which are necessary for us to fulfil our obligations to you.

To Comply with Legal Requirements and Prevent Fraud and other Crime

Within applicable law, we may disclose Personal Data about you when we believe disclosure is appropriate to:

  • comply with a legal requirement;
  • prevent or investigate a possible crime (such as fraud or identity theft) or breaches (also suspected breaches) of security or of this Privacy Policy;
  • protect the legal rights or safety of DBTS, our employees, Suppliers, third parties, the general public, or you.

In connection with a Sale, Merger or Related Event

Unless otherwise barred by local legislation, if a corporate affiliate or third party acquires our business, specific assets or the business of one of our operating divisions, your Personal Data will become owned by that company. In that event, the acquiring company’s use of your Personal Data will be subject to the governing Privacy Policy, any applicable supplemental privacy notices, and your expressed privacy preferences.

Aggregated or De-Identified Data

We may use or share information that has been aggregated or de-identified so that it cannot reasonably be used to identify an individual.

How We Protect Your Information

We will process your Personal Data on secure computer servers in the United States.  A copy and/or back-up of your Personal Data may be stored and otherwise processed in accordance with a disaster recovery program.

We take reasonable steps to provide a level of security appropriate to the sensitivity of the information we collect. However, we cannot guarantee the security of information provided over the Internet or stored in our databases. You are also responsible for taking reasonable steps to protect your information, such as protecting your password and signing off when you finish using a shared computer or mobile device. If the Personal Data under our custody is (or is likely to be) divulged, damaged or lost, we will take reasonable remedial measures, inform you, if impacted, in a timely manner and report to government agencies if and as required by applicable laws.

Your Rights to Access and Control Your Personal Data

We respect your right to make choices about the ways we collect, use, and share your Personal Data. If you would like to review, correct, restrict the processing of, or object to direct marketingyou can contact us as outlined in the “How to Contact Us” section of this Privacy Policy. If there is any error in the Personal Data that you have submitted to us, you can correct it by logging into your account or contacting us as outlined in the “How to Contact Us” section of this Privacy Policy. We will take reasonable and appropriate measures to complete or attempt to complete corrections.  However, we reserve the right to limit or deny your request if you have failed to provide enough information to verify your identity or to satisfy our legal and business requirements as noted in our data retention policy.

Data Retention Policy

We may retain your Personal Data and transactional data for as long as you continue to use the Site and thereafter, as permitted or required by applicable law or to satisfy our business requirements.

Children’s Privacy Policy

Our services are not directed at nor targeted towards children. If you have not reached the age of majority or are not able to enter into legally binding agreements in your country, you may not use the Site.

Changes to This Privacy Policy

We periodically review and update this Privacy Policy. Any changes will become effective immediately upon posting.

How to Contact Us

If you have a question about this Privacy Policy or requests related to your Personal Data pursuant to applicable laws, please email us at privacy@diamondbts.com and we will route your question appropriately.

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